Complaints

We’re sorry to hear that you’re having problems with our services.

We’d like to turn this around and make it into a good situation as fast as we can!

Our full complaints procedure is available here.

In brief,

1. We will respond to your complaint within 3 working days.
2. We investigate your complaint within two working weeks (10 working days)
3. If our investigation takes more than two weeks we will get in touch and let you know.
4. We will then respond to you with our answer.
5. If you do not agree with our answer you can raise it to a Customer Service Manager.
6. Our Customer Service Manager will then give you their response and any resolution.

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